Privacy Policy

Last updated: 14 August 2026

Wilmington Services Ltd (“Wilmington Services”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit wilmington-services.co.uk, contact us, submit an enquiry, communicate with us on WhatsApp, telephone or email, or use our services.

1. Who we are

Wilmington Services Ltd is the controller responsible for personal data collected through this website and through our direct communications, unless this policy states otherwise.

Company number: 15632733
Registered office: 11a Skelton Street, Colne, Lancashire, BB8 9JE
Email: info@wilmington-services.co.uk
Telephone: 0161 243 9687

If you have questions about this policy or how we use your personal data, contact us using the details above.

2. The personal data we collect

Depending on how you interact with us, we may collect:

  • your name and business name;
  • telephone number, email address and WhatsApp contact details;
  • your trade or service type and the area, town or postcode you cover;
  • the service you are interested in, your budget or timescale, and any information in your message;
  • information you provide when discussing or purchasing our services;
  • information needed to help with website, Google Business Profile, Google verification or Local Services Ads setup, where relevant to your services;
  • records of enquiries, correspondence, appointments and communications;
  • payment, invoicing and account information where you become a client; and
  • technical information such as IP address, browser type, device information, pages visited and website security or diagnostic logs.

Please do not send sensitive personal data or information about criminal convictions through a website form unless we specifically ask for it and explain why it is needed.

3. How we collect personal data

We may collect personal data:

  • directly from you when you complete a form, call, email, WhatsApp us, book a consultation or otherwise contact us;
  • when you use or browse our website;
  • when you become a client or communicate with us about our services;
  • from service providers that help us manage enquiries or communications; and
  • from publicly available business sources, where permitted by law.

4. How we use your personal data

We may use personal data to:

  • respond to enquiries and provide information about our services;
  • arrange consultations, quotations, onboarding and follow-up communications;
  • provide, administer and improve our website, websites for trades, Google-related setup support and lead-generation services;
  • manage client accounts, billing, payments and records;
  • communicate with you about an existing enquiry, contract or service;
  • send direct marketing where permitted by law and, where required, after obtaining your consent;
  • maintain records of marketing preferences and opt-outs;
  • monitor, secure and improve our website, systems and communications;
  • prevent fraud, misuse and security incidents;
  • comply with legal, regulatory, tax, accounting and insurance requirements; and
  • establish, exercise or defend legal claims.

5. Our lawful bases

We process personal data under one or more of the following lawful bases under the UK GDPR:

  • Contract or steps before a contract: to respond to your enquiry, arrange a consultation, provide a quotation, onboard you or deliver services you have requested.
  • Legal obligation: where processing is necessary to comply with a legal, tax, accounting, regulatory or law-enforcement obligation.
  • Legitimate interests: to operate and improve our business, administer client relationships, respond to business enquiries, maintain security, prevent misuse and keep appropriate records. We only rely on this basis where our interests are not overridden by your rights and freedoms.
  • Consent: where you have clearly consented, for example to certain non-essential cookies or marketing communications where consent is required. You can withdraw consent at any time.

Where we rely on legitimate interests, those interests include running and improving our business, communicating with prospective and existing business clients, protecting our systems and providing efficient customer support.

6. Direct marketing

We may contact business customers or prospective business customers about Wilmington Services and related services where this is permitted by data protection and electronic marketing law.

Where the law requires consent, we will ask for it. Marketing emails and messages will include a straightforward way to opt out. You can also opt out at any time by contacting info@wilmington-services.co.uk or replying to the message with your request.

If you opt out of marketing, we may keep limited information on a suppression list so that we can respect your request.

7. Who we share personal data with

We may share personal data where necessary with:

  • website hosting, security, form and technical-support providers;
  • customer relationship management, enquiry-management and appointment-booking providers;
  • email, telephone, WhatsApp and other communication providers;
  • Google and other advertising or platform providers where needed to deliver or manage a service you have requested;
  • payment, invoicing, accounting and professional-adviser providers;
  • insurers, auditors, legal advisers and other professional advisers;
  • regulators, government bodies, courts, law-enforcement agencies or other organisations where we are legally required to do so; and
  • a buyer, successor or adviser in connection with a business sale, restructuring or transfer, subject to appropriate confidentiality and data-protection safeguards.

We do not sell personal data.

When we process data for a trade-business client

Some Wilmington Services work involves handling contact details or enquiries on behalf of a trade-business client. In those circumstances, the client may be the data controller and Wilmington Services may act as a data processor under the client’s instructions. The client’s own privacy notice may also apply. We process that information only as necessary to provide the contracted service and in accordance with the relevant agreement.

8. International transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we will use a lawful transfer mechanism and appropriate safeguards required by UK data-protection law, such as a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another permitted safeguard.

You can contact us if you would like more information about the safeguards relevant to a particular transfer.

9. How long we keep personal data

We keep personal data only for as long as it is reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, reporting or dispute-resolution requirements.

Our usual approach is:

  • Enquiries that do not become clients: normally up to 12 months after our last meaningful contact, unless we need to retain the information for a legal or complaint-related reason.
  • Client and service records: for the duration of the relationship and for as long as reasonably necessary afterwards for legal, accounting, tax, insurance and dispute-resolution purposes.
  • Financial and tax records: normally for the period required by applicable legal and accounting obligations.
  • Marketing preferences and suppression records: for as long as necessary to respect your marketing choices.
  • Technical logs and cookie information: for the period set out in our Cookie Policy or by the relevant provider.

We may retain anonymised information for longer where it can no longer identify you.

10. Cookies and similar technologies

Our website may use strictly necessary cookies and similar technologies to make the website work, protect it and remember essential preferences.

We will only use non-essential analytics, advertising or tracking cookies where permitted by law and, where required, after you have given valid consent. You should be able to accept or reject non-essential cookies separately and change your choices later.

Our Cookie Policy should list the actual cookies, tags and similar technologies used on the website, their purposes, providers and retention periods. Please check the Cookie Policy and cookie-consent banner before publishing this Privacy Policy.

11. Keeping personal data secure

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people and providers who need the information for legitimate business purposes.

No online transmission or storage system can be guaranteed to be completely secure. If we become aware of a personal-data breach that creates a risk to individuals, we will respond in accordance with applicable law.

12. Your rights

Subject to legal exceptions and the circumstances of the processing, you may have the right to:

  • ask for access to the personal data we hold about you;
  • ask us to correct inaccurate or incomplete personal data;
  • ask us to erase personal data;
  • ask us to restrict how we use personal data;
  • object to processing based on legitimate interests;
  • object at any time to direct marketing;
  • ask for a copy of personal data in a portable format where the right applies; and
  • withdraw consent where we rely on consent.

To exercise a right, contact info@wilmington-services.co.uk. We may need to verify your identity before responding. We normally respond within one month, although the law allows an extension for complex or multiple requests.

You have an absolute right to object to the use of your personal data for direct marketing.

13. Complaints

Please contact us first so that we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Information about making a complaint is available at https://ico.org.uk/make-a-complaint/.

14. Third-party websites and platforms

Our website may contain links to third-party websites, social-media platforms, Google services, WhatsApp or other external services. Those organisations operate their own privacy policies, and we are not responsible for their privacy practices. Please review their policies before submitting personal data through an external platform.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations. The latest version will be published on this page with the updated date.